Bet02 Terms and Conditions – Platform Usage Rules

Welcome to bet02. These Terms and Conditions ("Terms") govern access to and use of all services offered by bet02 on the platform bet02.click ("Platform"), including Sports Betting, online casino, Live Casino, Crash Games, poker, and all other available game modes.

By creating an account, logging in, making a deposit, or using any feature of bet02, you confirm that you have read, understood, and fully accepted these Terms. If you do not agree with any part of this document, you must not use the Platform.

Bet02 reserves the right to update these Terms periodically. Material changes will be communicated at least 7 days in advance via email and an in-Platform notification. Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.

To use bet02's services, you must create a personal account using accurate, complete, and up-to-date information. Registration requires your full name, CPF, date of birth, a valid email address, and a mobile phone number.

Each user is entitled to one account on bet02 only. Duplicate accounts identified by the system or the compliance team will be closed and their balances held for review. Creating multiple accounts to obtain additional bonuses is a serious violation of these Terms.

• The user is responsible for keeping their password confidential and for all access to their account.
• If you suspect unauthorized access to your account, notify bet02 support immediately.
• Bet02 is not liable for losses resulting from the sharing of account login credentials.
• Accounts found to contain false information may be closed at any time, with the balance held pending verification.

Bet02 may request additional documentation for identity verification (KYC) at any time, particularly before your first withdrawal or in cases of unusual activity. Documents must be submitted within 72 hours of the request.

Access to bet02 is granted exclusively to individuals who meet all of the following criteria:

• Minimum age: At least 18 years of age at the time of registration.
• Legal capacity: full legal capacity to enter into contracts under the Brazilian Civil Code (Law No. 10,406/2002).
• Residence: the user must act on their own behalf and not represent third parties.
• Not appearing on self-exclusion lists: users who have requested permanent self-exclusion may not create a new account.

Bet02 employees, their immediate family members, and service providers with privileged access to information about the Platform's operations are prohibited from opening an account or placing bets.

Bet02 operates exclusively with Brazilian payment methods. Accepted methods are: Pix, boleto bancário, credit and debit cards (Visa and Mastercard), PicPay, Mercado Pago, and TED bank transfers via Nubank, Itaú, Bradesco, and Banco do Brasil.

Deposits:

• Minimum deposit amount: R$ 20.00.
• Pix deposits are processed within seconds of payment confirmation.
• Deposits made via boleto bancário take up to 3 business days to clear.
• Bet02 does not charge any fees on deposits.
• The payment account holder must match the name registered at bet02.

Withdrawals:

• Minimum withdrawal amount: R$ 20.00.
• Pix withdrawals are processed in under 5 minutes in most cases.
• Your first withdrawal requires identity verification (KYC), which is processed within 24 hours.
• Bet02 charges no fees on withdrawals.
• Withdrawals may only be made to accounts registered under the same CPF used at sign-up.
• In cases of suspected fraud or money laundering, bet02 may place a hold on withdrawals for up to 72 hours for review.

Bet02 offers pre-match and live betting on football (Brasileirão Série A, Copa do Brasil, Libertadores, and international competitions), volleyball (Superliga Banco do Brasil, Nations League, Olympics), basketball (NBB), MMA/UFC, tennis, e-sports, and other sports made available on the Platform from time to time.

The minimum bet amount is R$ 2.00. Bets confirmed by the system are final and cannot be cancelled by the user, except where the cash out feature is available and active for that specific bet.

• The odds displayed at the time of bet confirmation are the final odds, subject to standard system rounding.
• If an event is cancelled by the organizer, all bets are fully refunded to the real-money balance.
• Live betting results are based on official data provided by bet02's data partners.
• Obvious odds errors (for example, odds clearly out of market due to a system fault) may be voided by bet02, with a full refund of the stake.
• Bets placed after the official start of a pre-game event will be voided and the stake refunded.

Bet02 monitors betting patterns that may indicate match manipulation. Accounts identified with suspicious activity will be suspended for investigation and any staked amounts withheld until the review is complete.

Bet02 offers online casino games provided by certified suppliers, including slots, Live Casino (roulette, blackjack, baccarat, game shows), Crash Games (Aviator, JetX, and similar), and online poker. All games use random number generators (RNG) certified by independent testing laboratories.

The return-to-player (RTP) percentage for each slot is available on the game's information screen. Live Casino tables follow the official rules of each game variant, available in each table's regulations.

• Bet02 does not interfere with the outcome of any game — all results are determined by the provider's RNG.
• Winnings earned with bonus funds are subject to the applicable rollover requirement before being transferred to your withdrawable balance.
• Technical failures during a game session will be handled on a case-by-case basis — bets left incomplete due to a system failure are fully refunded.
• Access to live casino tables requires completed identity verification.

Bet02 offers bonuses and promotions for both new and existing players. Each promotion has its own specific terms — rollover requirements, expiry dates, minimum odds, and eligible markets — all disclosed before activation. Taking part in any promotion means accepting the rules of that specific offer.

General rules applicable to all bet02 bonuses:

• Each user is entitled to one welcome bonus only, linked to their CPF, email address, and device.
• Bonuses are non-transferable between accounts.
• The bonus balance is kept separate from your real balance and clearly displayed on the dashboard.
• Your real-money balance can be withdrawn at any time, regardless of your bonus status.
• If the rollover period expires before the full requirement is met, the remaining bonus balance is removed with no deduction from the real-money balance.
• Voided bets, cash-out bets, and bets placed on markets with odds below the minimum threshold do not count toward the rollover.
• Accumulator (parlay) bets count toward the rollover only if every selection carries individual odds equal to or above the required minimum.

Bet02 reserves the right to cancel bonuses and forfeit winnings if there is suspicion of bonus abuse, use of multiple accounts, or any conduct that constitutes fraud against the bonus system.

Use of bet02 assumes good faith on the part of the player. The following conduct is strictly prohibited and may result in account suspension or permanent closure, with balances held for review:

• Creating multiple accounts to claim repeated bonuses or circumvent account limits.
• Using automation software, bots, scripts, or any tool that replaces human action in bets or games.
• Intentionally exploiting system errors, bugs, or clearly incorrect odds.
• Money laundering or using the Platform to move funds of illicit origin.
• Sharing your account with third parties or transferring your access credentials to others.
• Match-fixing or colluding with third parties to guarantee an outcome regardless of the game's result.
• Unjustified chargebacks (payment reversals) after bets or games have been placed.
• Any form of harassment, threats, or offensive language directed at bet02 staff or other users.

Bet02 fully cooperates with competent Brazilian authorities in investigations involving fraud, money laundering, and other illicit activities, providing data when legally required.

Bet02 processes users' personal data in accordance with Brazil's General Data Protection Law (LGPD – Law No. 13,709/2018). The collection, processing, and storage of personal data follow the principles of purpose limitation, necessity, transparency, and security set out in Brazilian law.

The data collected by bet02 is used exclusively for:

• Provision of contracted services (Sports Betting, casino, payments).
• Identity verification and fraud prevention (KYC/AML).
• Compliance with legal and regulatory obligations.
• Communication about promotions and Platform updates, subject to your consent.
• Improving user experience through aggregated behavioral analysis.

Users' personal data is never sold or shared with third parties for commercial purposes. Data is only shared with the technology partners required to operate the Platform (payment processors, game providers) and with competent authorities when legally required.

You have the right to access, correct, port, or request deletion of your personal data. To exercise these rights, contact suporte@bet02.click. For more information, see our full Privacy Policy.

Bet02 believes that sports betting and casino games should be purely a form of entertainment. The Platform provides self-control tools that users can activate at any time from their account dashboard:

• Deposit limit: daily, weekly, or monthly limit. Takes effect immediately. Decreases apply instantly; increases only take effect after a 24-hour reflection period.
• Loss limit: maximum loss amount per session or period. Bets are automatically blocked once the limit is reached.
• Session time limit: automatic alerts when your set play time is reached.
• Voluntary break: account suspension for 24 hours, 7 days, or 30 days. No bets may be placed during the suspension period.
• Permanent self-exclusion: permanent account closure. This request is irreversible after a 48-hour confirmation period.

Bet02 monitors behavioral patterns that may indicate problem gambling and proactively reaches out to users showing signs of risk. If you need support, CVV offers free assistance at 188, available 24 hours a day.

Users may request voluntary account closure at any time via live chat or by emailing suporte@bet02.click. Upon request, any available real balance will be refunded via Pix within up to 5 business days, following identity verification.

Bet02 may suspend or close an account in the following situations, without prior notice:

• Violation of any provision of these Terms and Conditions.
• Reasonable suspicion of fraud, money laundering, or match-fixing.
• Providing false information or falsified documents during KYC.
• Using multiple accounts or abusing promotions.
• As determined by a competent regulatory or judicial authority.

In cases of account closure due to Terms violations, bet02 reserves the right to withhold bonus balances and winnings obtained during the period of non-compliance, releasing only the amount originally deposited by the user once it is confirmed that there are no pending issues related to the violation.

Bet02 is not liable for losses resulting from:

• Internet connection failures on the user's end during gaming sessions or while placing bets.
• Delays in boleto bancário deposits caused by the financial institution.
• Betting decisions made based on incorrect information obtained from sources outside the Platform.
• Unauthorized access to the user's account resulting from credential sharing or use on unsecured devices.
• Any service interruptions caused by scheduled maintenance or security incidents.

Bet02's maximum liability in any claim is limited to the amount deposited by the user during the period related to the claim. bet02 is not liable for lost profits or indirect damages arising from use of the Platform.

Bet02 may update these Terms periodically to reflect changes in Brazilian law, Platform operations, or industry practices. Whenever material changes are made, users will be notified at least 7 days in advance via their registered email and through a prominent notice on the Platform.

Emergency changes — such as those required by urgent regulatory or judicial order — may be implemented with shorter notice and will be communicated as quickly as possible. A version history of this document is available upon request from support.

Continued use of bet02 after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the changes, you may request account closure before the effective date and receive your real balance back.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil, including but not limited to:

• Brazilian Civil Code (Law No. 10,406/2002)
• Consumer Protection Code (Law No. 8,078/1990)
• General Data Protection Law – LGPD (Law No. 13.709/2018)
• Federal legislation applicable to the sports betting and digital entertainment sector in Brazil

Any dispute arising from the interpretation or application of these Terms shall preferably be resolved through direct negotiation with bet02 support. If an amicable resolution is not possible, the courts of São Paulo/SP are hereby elected as the exclusive jurisdiction to settle any matters, with express waiver of any other venue, however privileged it may be.

For questions about these Terms & Conditions, account-related matters, or any other requests, bet02 support is available 24 hours a day, 7 days a week:

• Live chat: available directly on the Platform, with an average response time of under 2 minutes.
• Email: suporte@bet02.click — maximum response time of 24 hours for more complex cases.

Formal complaints regarding bet02 decisions may be submitted by email with the subject line "Formal Complaint – [account number]". bet02 is committed to reviewing and responding to all formal complaints within 5 business days, with a reasoned position and, where applicable, an indication of next steps.